Wipro is Hiring For System Engineer – L2 | Apply Now!

Wipro is a global leader in IT services, consulting, and business process solutions. With a presence in over 50 countries, Wipro is known for its commitment to innovation and excellence. The company offers a range of services, including digital strategy, IT consulting, and business process outsourcing.

Why You Should Join Wipro

Wipro is a solid choice for anyone looking to build or restart their career in the IT industry. Here are a few reasons why joining Wipro makes sense:

1. Learning Opportunities
Wipro provides continuous learning through training programs, certifications, and on-the-job exposure to the latest technologies like cloud, cybersecurity, and automation.

2. Career Growth
Whether you’re a fresher or someone with experience, Wipro has a clear path for career development. You’ll get chances to move up the ladder based on your performance and skills.

3. Global Exposure
With clients and operations in over 50 countries, working at Wipro gives you a chance to be part of international projects and work with diverse teams across the world.

4. Work-Life Balance
Wipro promotes a healthy work-life balance. Many roles have flexible or hybrid work options, and the company has policies that support employee well-being.

5. Good Salary and Benefits
Wipro offers competitive salaries along with benefits like health insurance, performance-based bonuses, and access to learning resources.

6. Strong Industry Reputation
Wipro is a well-known and respected brand in the IT sector. Having their name on your resume adds credibility and can open doors in the future.

Job Description

As a System Engineer – L2 at Wipro, your responsibilities will include:

• Providing exceptional customer service by effectively communicating and empathizing with clients.
• Troubleshooting issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications through remote support.
• Responding to incoming calls and emails promptly.
• Managing and resolving customer complaints.
• Escalating complex issues to supervisors when necessary.
• Offering product and service information to customers.
• Researching and resolving customer complaints using appropriate software.
• Routing calls and tickets to the appropriate resources.
• Documenting all call information according to standard operating procedures.
• Recognizing and alerting management to trends in customer calls.
• Creating Standard Operating Procedures (SOPs) for new issues and resolutions.
• Completing call logs and reports.

How To Apply

Click here to get a detail job description and apply directly on Wipro website